Privacy Policy

Welcome to ExamShala's Privacy Policy. This policy describes how ExamShala ('we', 'our', or 'us') collects, uses, shares, and protects personal information when you use our website (www.examshala.in) and services. By accessing or using our services, you agree to the terms of this Privacy Policy.

We collect several types of information from and about users of our website, including information:

• By which you may be personally identified, such as name, email address, phone number, or any other identifier by which you may be contacted online or offline ('personal information');
• About your internet connection, the equipment you use to access our website, and usage details;
• Educational information such as academic records, test scores, and performance metrics;
• Payment and transaction information when you purchase our services.

We collect this information directly from you when you provide it to us, automatically as you navigate through the site, and from third parties, such as educational institutions you're affiliated with (with appropriate consent).

We use information that we collect about you or that you provide to us, including any personal information:

• To present our website and its contents to you;
• To provide you with information, products, or services that you request from us;
• To fulfill any other purpose for which you provide it;
• To personalize your learning experience and provide tailored content;
• To analyze and improve our educational assessment systems;
• To process payments and provide you with related customer support;
• To notify you about changes to our website or any products or services we offer;
• To allow you to participate in interactive features on our website;
• To conduct research and analytics to improve our services;
• In any other way we may describe when you provide the information;
• For any other purpose with your consent.

We may disclose aggregated, non-personal information about our users without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates;
• To contractors, service providers, and other third parties we use to support our business;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ExamShala's assets;
• To educational institutions and exam boards (with appropriate consent);
• To fulfill the purpose for which you provide it;
• For any other purpose disclosed by us when you provide the information;
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• To enforce or apply our terms of use and other agreements;
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ExamShala, our customers, or others.

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

- Essential cookies: Necessary for the website to function properly;

- Analytics cookies: Help us understand how visitors interact with our website;

- Functionality cookies: Enable enhanced functionality and personalization;

- Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you;
• The right to request correction of inaccurate personal information;
• The right to request deletion of your personal information;
• The right to restrict processing of your personal information;
• The right to data portability;
• The right to object to processing of your personal information;
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us at privacy@examshala.in.

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers.

The safety and security of your information also depends on you. We urge you to be careful about keeping your password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

You can request the deletion of your personal information by contacting us at privacy@examshala.in. Upon your request, we will delete or anonymize your personal information so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal information.

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the information, including personal information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ExamShala will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Our services are directed to individuals who are at least 13 years of age or older. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@examshala.in or by phone at (+91) 7061024318 or by mail at Chitragupt Colony, Jaynagar, Bihar - 847226, India.